Shipping policy
1. the prices listed in the offer at the time of ordering shall apply. The prices quoted are final prices, i.e. they include the applicable statutory VAT. The goods remain our property until the purchase price has been paid in full.
2.1 We will cover the shipping costs, except for express delivery and, where applicable, decorative items (see section 2.1.4), or if otherwise stated, for you within Spain and Germany from an order value of €50.00, and within the EU from an order value of €100.00. Special conditions apply for Switzerland, Norway and the United Kingdom (GB) as per section 2 .1.3.
2.1.1.1 For orders within Spain: Free shipping on orders over €50.00. Shipping costs for orders under €50.00 are divided into two price categories based on the order value:
€5.80 will be charged for orders between €20.01 and €50.00. You can then also choose whether you would like express delivery within 48 hours (calculated from the next working day, not including Saturdays, Sundays and public holidays); in this case, €14.80 would be charged regardless of the order value.
2.1.1.2 For orders within Germany: Free shipping on orders over €50.00. Shipping costs for orders under €50.00 are divided into two price categories based on the order value:
An order value of €0.01 to €20.00 will be charged at €9.50 and an order value of €20.01 to €50.00 will be charged at €12.50. You can then also choose whether you would like express delivery within 48 hours (calculated from the next working day, not including Saturdays, Sundays and public holidays); in this case, €18.90 would be charged regardless of the order value.
2.1.2. For orders within the EU: Free shipping on orders over €100.00. Shipping costs for orders under €100.00 are divided into two price categories based on the order value:
An order value of €0.01 to €20.00 will be charged at €14.90 and an order value of €20.01 to €100.00 will be charged at €23.50. You can then also choose whether you would like express delivery within 48 hours (calculated from the next working day, not including Saturdays, Sundays and public holidays). In this case, €20.50 would be charged regardless of the order value.
2.1.3 For orders to Switzerland, Norway and the United Kingdom (GB): Shipping costs are divided into four weight classes depending on the shipping weight: up to 0.50 kg €35.00, from 0.501 kg to 1.00 kg €42.50, from 1.001 kg to 2.000 kg €47.50 and from 2.001 kg to 5.00 kg €52.50.
2.1.4 Special regulation for decorative items and products weighing over 5 kg: In exceptional cases, different shipping costs may apply for these items depending on size and weight - these are then described separately in the description of the item.2.2 The shipping costs are inclusive of VAT and will be charged additionally. The costs are incurred by Iris Aura Shop and are charged by Iris Auro Shop operators.
2.3 We offer express delivery for certain orders. You can see whether this option is offered for your particular order and the costs incurred for this in the order process or ask our team.
The goods are normally dispatched within 1-2 working days (please note that Saturdays and Sundays are not counted) and delivered to you by a transport service provider within 2-5 working days, depending on the delivery location. If this delivery time is exceeded, we will of course inform you. As a rule, our parcels are provided with a tracking number (tracking number), which we will send you with the notification that the parcel has left our premises (email), so that you can always track your parcel. Further information on delivery times can be found under delivery times.